Incident Response and Crisis Management

Course overview and learning outcomes

This course is a comprehensive learning opportunity covering all aspects of developing and implementing an incident response structure and crisis management capability. It begins with learning how to build an incident response structure, as introduced in the Design stage of the Business Continuity Management (BCM) Lifecycle, and goes beyond incident management into learning how to build a crisis management capability in an organization.

This course provides the business continuity and resilience professional with the opportunity to gain a deeper knowledge and understanding of this subject as well as the opportunity to apply this knowledge in the classroom using a case study and an exercise.

The course is broken down into modules exploring the concepts and principles of incident and crisis management and what tools and techniques can be applied when anticipating and assessing incidents. It also looks at the key activities, roles and responsibilities required for effective incident and crisis management.

This course is based on the BCI Good Practice Guidelines and reflects the current global thinking from ISO 22301 and BS 11200.

The objectives of this training course are to provide students with the ability to:

  • Understand the principles, strategies and techniques for incident response and crisis management
  • Develop the knowledge and skills necessary for implementing an effective structure and processes for responding to, and managing, incidents and crises

Who should attend and key benefits

Business continuity and resilience professionals who require in-depth knowledge and an understanding of how to build an incident and crisis management capability in an organization.

It is recommended that students have a minimum of a CBCI or equivalent credential with experience working in an organization in a continuity and resilience related role.

This course is not a crisis leadership or crisis communications training course but is designed for those with responsibilities for developing and implementing incident and crisis management plans and procedures, and who may have an active role in a crisis management team.

How is the course assessed and accredited?

This BCI training course is delivered as a two-day course, classroom based, by the BCI’s global network of licensed Training Partners and Approved BCI Instructors.

All students will receive an official certificate of attendance directly from the BCI.

Venue

Fire Service College

Dates and prices

12/12/2019 - 13/12/2019

£1050.00 +VAT

Prices quoted are our standard, one-off rates and discounts are available. Please contact us via the form on the right so that we can discuss your training requirements and how we can work together to offer you the best price.

To see our full terms and conditions please click here

Next Steps

First name

Last name

Email

Company

Course code

Number of places

Dates

Additional information

Keeping in touch

Verification

Your information will be used to facilitate your course enquiry and if opted in, to subscribe you to relevant marketing emails. We will only send you relevant information and will never sell your information to any third parties. You can, of course, unsubscribe at any time. View our full Privacy notice.

You may also be interested in

Newsletter sign up

Please sign up to our newsletter to make sure you are kept up to date with everything is going on here at The Fire Service College.

Your information will be used to subscribe you to our monthly newsletter. We will only send you relevant information and will never sell your information to any third parties. You can, of course, unsubscribe at any time. View our full Privacy notice.

* Mandatory fields