New NCLO training course

This training course has been developed specifically for control room operatives across all agencies.

The course content has been designed and developed in partnership with the National Fire Chiefs Council and the department responsible for National Inter-Liaison Officer (NILO) course.

Working to occupational standards, the course aims to develop the learner into an National Control Liaison Officer (NCLO) and become the single point of contact for NILOs deployed into control rooms during incidents. The course will offer an insight into the NILO role so NCLOs are able understand common terminology, liaise and reinforce multi-agency working focusing on the control room environment.

This course is facilitated by experienced control and operational personnel, and it has a selection of expert speakers who will explore the psychology behind decision making and introduce legal aspects for the role. It will give the learner the opportunity to gain skills and to increase preparedness when liaising with a NILO in response to CBRN, conventional terrorism, marauding terrorist attacks, major incidents, complex police-led incidents and serious public disorder.

On successful completion staff will have:

• An understanding of the NILO role and will be able to effectively form a communication link throughout an incident.
• Improved knowledge to assist with planning and response for Major incidents and Marauding Terror Attacks.
• Improved understanding of legal expectations and the enquiry process.
• The ability to deliver the NCLO role at during an incident.

Successful delegates will receive an accredited certificate awarded by Skills For Justice and the award consist of three areas:

• Pre-course assignment to establish unpinning knowledge
• The acquisition course over a 5-day period
• Summative assessment on final day 

Please contact the sales team to book places – sales@fireservicecollege.ac.uk