Sports Centre Duty Manager

Job Title: Sports Centre Duty Manager

Reporting To: Sports Centre Manager


Position Overview

To assist the Sports Centre Manager in the smooth running of the Sports Centre, taking charge of the site on a daily basis and ensuring it provides excellent customer services whilst ensuring the safety of staff and customers.

Principle Accountabilities / Responsibilities

  • The Duty Manager will assist the Sports Centre Manager in developing customer relationships, creating a quality customer experience within the centre.
  • The Duty will ensure the highest standard of customer care & service delivery is achieved within the centre. They will deal with complaints and issues brought to them in an appropriate way and try to resolve situations to the best of their abilities.
  • The Duty Manager will assist in the management of the centre in a safe way that ensures that all customers and staff are able to use the centre with minimal risk to their Health & Safety.
  • They will lead by example in all areas of the building, ensuring the centre is a clean, safe environment for both staff & customers. They will also provide visible leadership to all centre staff ensuring they are skilled & motivated to complete daily tasks.

Required Role-Specific Competencies / Experience / Educational Qualifications

  • Be in possession or in the process of gaining an RLSS NPLQ qualification

Desirable Competencies

  • Level 2 gym instructor qualification
  • Recognised 2 day first aid at work
  • A CIMSPA pool plant operators certificate
  • Desirable

Person Specification

  • A professional attitude and appearance at all times.
  • Customer First Attitude.
  • Excellent written and oral communication skills; the ability to communicate effectively.
  • Ability to meet targets and strict deadlines.
  • Attention to detail, highly organised and efficient approach to tasks.
  • Competent in the use of Microsoft Office products.
  • A can-do attitude.

Management Responsibilities

Manage teams:

  • Recruit, induct, train and develop staff, identify and nurture talent in line with Capita procedures and systems linking in with Group HR and using Desktop, Managers Guide as necessary.
  • Work with team members to ensure that they feel supported and engaged. Ensure that staff understand the vision, values and strategic direction of the FSC and that staff are actively involved in the setting and achievement of business or team objectives.  Encourage innovation and cross functional working.

Manage performance:

  • Plan and manage resources to ensure business objectives are met in relevant business area. Develop and deliver annual performance plans and KPIs in line with FSC strategic objectives.
  • Contribute to the longer term FSC strategic business planning by bringing forward commercially sound ideas and proposals.
  • Work with team members to engage and involve them to set team and personal objectives in line with business plan. Provide effective performance feedback and recognition in line with Capita processes to ensure objectives are met.
  • Monitor and report on performance against KPIs and objectives.
  • Work with other Managers and teams across the business to deliver on cross functional projects and to ensure own team are engaged with colleagues across the business.

Manage finance and resources:

  • Plan resources, costs and overheads in line with budget, bringing forward proposals as necessary, bring forward proposals to reduce costs and/or increase revenue.
  • Manage and monitor budgets, take action to deal with any variances. Manage budget effectively and in line with Capita procedures and ensure value for money.

Manage health and safety:

  • Ensure safe working environment for staff and that regular risk assessments are carried out in line with Capita procedures.
  • Ensure staff are suitably trained in relevant Health and Safety within their role.

Management Competencies

  • People management, communication and interpersonal
  • The ability to develop working relationships with a wide range of people.
  • Creativity, drive and enthusiasm and a ‘can do’ attitude.
  • Financial and commercial awareness.
  • Project planning, decision making and organisational skills.
  • Customer and client management skills.

If you feel that you meet all the above selection criteria, please can you email your CV and a short covering letter stating why you want to work for the college and what skills you could offer to If you meet our requirements, you will be invited in for an interview at the college, however if you do not hear anything within 21 days of applying, please take it that your application has been unsuccessful.  

Please note that in order to comply with the latest GDPR regulations, all data will be erased from our systems within 12 months if you are unsuccessful, or 6 years if you are successful, once you have left. Please see our privacy notice.

Newsletter sign up

Please sign up to our newsletter to make sure you are kept up to date with everything is going on here at The Fire Service College.

Your information will be used to subscribe you to our monthly newsletter. We will only send you relevant information and will never sell your information to any third parties. You can, of course, unsubscribe at any time. View our full Privacy notice.

* Mandatory fields