Scheduling Team Administrator

Job Title: Scheduling Team Administrator

Reporting To: Scheduling Manager

 

Position Overview

As part of the scheduling team to plan and programme all Fire Service College resources to specific times and locations, in accordance with the relevant time tables and staff competencies, enabling the effective and efficient delivery of all College products and the optimum use of all resources.

To communicate with all internal and external business customers, where applicable, ensuring a consistently high standard of customer service in regards to all areas of delivery.

 

Principle Accountabilities / Responsibilities

  • Assist in the planning and programming of all Fire Service College resources to specific times and locations, in accordance with the relevant time tables / event requirements and staff competencies, enabling the effective delivery of all College products.
  • Resource utilisation is to be maximised and customer satisfaction optimised
  • Support the Associate tutor administrator with on-boarding and booking procedures, enabling longer term planning of staff resources and continuity across systems
  • To plan and implement activities to meet directorate and organisational needs in line with College aims and delivery of the business plan, evaluating work plans and making recommendations for improvements to work
  • Proactive in seeking opportunities for the delivery of further business, advising and guiding on suitable date ranges
  • Respond to internal customers’ requirements to adapt where appropriate existing delivery plans
  • Provide internal resilience and support across the Shared Services team if required, by providing a wide range of support service and administration competencies
  • To provide support to the managers within the operational Shared Services in undertaking their duties and responsibilities, effectively supporting the management and organisation of the Fire Service College

 

Required Role-Specific Competencies / Experience / Educational Qualifications

  • Possesses an excellent level of general IT literacy
  • Experience of planning and programming resources required to achieve specific outcomes
  • Provision of consistently high standards of Customer service
  • Experience of working in a constantly evolving work place environment

 

Person Specification

  • A professional attitude and appearance at all times.
  • Customer First Attitude.
  • Excellent written and oral communication skills; the ability to communicate effectively.
  • Ability to meet targets and strict deadlines.
  • Attention to detail, highly organised and efficient approach to tasks.
  • Competent in the use of Microsoft Office products.
  • A can-do attitude.

 

If you feel that you meet all the above selection criteria, please can you email your CV and a short covering letter stating why you want to work for the college and what skills you could offer to opportunities@fireservicecollege.ac.uk. If you meet our requirements, you will be invited in for an interview at the college, however if you do not hear anything within 21 days of applying, please take it that your application has been unsuccessful. 

Please note that in order to comply with the latest GDPR regulations, all data will be erased from our systems within 12 months if you are unsuccessful, or 6 years if you are successful, once you have left. Please see our privacy notice.

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