Reception Team Leader

About the role:

We are seeking a reliable, friendly, hardworking and highly motivated individual who is a self-starter to cover 37.5 hours per week temporary maternity cover until June 2020.

Applicants should be educated to a good level with knowledge of administration and clerical procedures, computer competent and a high level of customer service experience is required, ideally with previous reception experience. The post will be based upon a flexible work pattern over 37.5 hours a week, including evenings and weekends. 

What you’ll be doing:

Working in the reception and wider customer services department. Main duties will be to provide reception desk cover and will include greeting customers and visitors and processing the administration for their stay or visit.  There will also be a wide variety of other tasks as required within the Reception and Customer Services department. 

  • To be the first point of contact for delegates and visitors to the Fire Service College.
  • To promote the image of the College by offering a first-class professional appearance and a welcoming attitude at all times.
  • To deal with arrivals to the College including preparation of visitor and delegate passes.
  • To handle telephone and face to face enquiries from delegates, College staff and any other stakeholders in a welcoming and professional manner.
  • To enter data onto College software to administer the arrival and departure procedures. This may include managing room moves and upgrades, following an agreed procedure, and processing catering requests (Requests for services) and the production of meal cards.
  • To complete paperwork, run reports, complete incident forms and various administrative tasks in the reception and customer support areas.
  • To deal with bookings for pool cars and meeting rooms and some smaller events, following agreed procedures.
  • To maintain ‘up to date’ lists of all key contact information.

You will work within the reception team on a shift basis.  The shifts will follow an eight-weekly rota and will start no earlier than 06.30 and end no later than 23:00 and will include regular weekend working (this could be two weekends in four).  Flexibility in shift working will be needed to match the resources available to the business demands of the College and so there may be an occasional need to cover the evening shift which could require working until 23.00.

What we’re looking for:

  • Previous experience of working in a busy reception/customer-facing area.
  • Polite, professional telephone and face to face manner.
  • Ability to prioritise workloads to meet the daily demands of the College.
  • The ability to work alone, be self-motivating and use initiative and also to work as part of a team.
  • Previous Team Lead experience desirable

Next steps

If you feel that you meet all the above selection criteria, please can you email your CV and a short covering letter stating why you want to work for the college and what skills you could offer to Beth Lee -

If you meet our requirements, you will be invited in for an interview at the college, however, if you do not hear anything within 21 days of applying, please take it that your application has been unsuccessful.  



Please note that in order to comply with the latest GDPR regulations, all data will be erased from our systems within 12 months if you are unsuccessful, or 6 years if you are successful, once you have left. Please see our privacy notice.

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