Maternity Cover Receptionist

Job Description

Maternity Cover Receptionist - Fire Service College

We are seeking a reliable, hardworking and highly motivated individual who is a self-starter to cover 30 hours per week temporary maternity cover until July 2019.

Applicants should be educated to a good level with knowledge of administration and clerical procedures, computer competent and a high level of customer service experience is required, ideally with pervious reception experience. The post will be based upon a flexible work pattern over 30 hours a week, including evenings and weekends.

All applications must include a covering letter stating why you feel you are suitable for the role.

Closing date for application is 12pm Friday 1st February 2019


Reporting to

The Reception Team Leader in the first instance. Team reports to the Service Delivery Manager as part of the Operations Directorate.


Role and Responsibilities

  • To work in the reception and wider customer services department on a shift basis.
  • To provide reception desk cover and will include greeting customers and visitors and processing the administration for their stay or visit.
  • The role is for 30 hours per week. The hours follow a fixed 8 week rota pattern and include a variation of the following shifts:
    • 2 different weekend day shifts;
      • Early 1 shift (Mondays): 06:30 – 14:30
      • Early shift 0700 (Tues-Fri) 07:00 – 15:00
      • Late shift 11:00 – 19:00
    • 1 full Saturday shift : 08:00 -18:00
    • 2 x Sunday day shifts 08:00 - 16:00 and;
    • 3 x Sunday Evenings 15:00 - 23:00 hours
  • Flexibility in shift working will be needed to match the resources available in accordance with the business demands of the College and so there may be an occasional need to cover additional shifts, paid at the same hourly rate up to 37.5 hours a week. Any additional hours above that will be paid at the Capita standard overtime rate.


Principal Accountabilities

  • To be the first point of contact for delegates and visitors to the Fire Service College
  • To promote the image of the College by offering a first class professional appearance and a welcoming attitude at all times
  • To deal with arrivals to the College including preparation of visitor and delegate passes
  • To handle telephone and face to face enquiries from delegates, College staff and any other stakeholders in a welcoming and professional manner
  • To enter data onto College software to administer the arrival and departure procedures. This may include managing room moves and upgrades, following an agreed procedure, and processing catering requests (Requests for Services) and the production of meal cards
  • To complete paperwork, run reports, complete incident forms and various administration tasks in the reception area
  • To deal with bookings for pool cars and meeting rooms and some smaller events, following agreed procedures
  • To maintain ‘up to date’ lists of all key contact information
  • To log and report maintenance issues and deal efficiently and promptly with any emergency issues
  • To work alongside other key departments such as the Events and Delegate Support teams to ensure all guest stays for events and courses run smoothly
  • To deal with any incidents or emergencies in a calm and capable manner and to remedy situations promptly, whenever possible. To handle complaints in a sympathetic and efficient manner and to report these to the Service Delivery Manager and other relevant person(s)
  • A variety of other tasks which may be required, from time to time, to support other activities in the College.


Person Specification

  • Working knowledge of Excel Office, Word Excel and Outlook.
  • IT literate.
  • Previous experience of working in a busy reception/customer facing area.
  • Polite, professional telephone and face to face manner.
  • Ability to prioritise workloads to meet daily demands of the College.
  • The ability to work alone, be self-motivating and use initiative and also to work as part of a team.



  • Hourly rate of £8.46 based upon full time equivalent of £16,500.00 pa
  • Averaging 30 hours per week
  • Weekend and Bank holiday working are at standard rate of pay
  • Additional hours worked are paid at the same hourly rate up to 37.5 hours per week
  • Any additional hours worked beyond 37.5 will be paid at the FSC standard overtime rates


If you feel that you meet all the above selection criteria, please can you email your CV and a short covering letter stating why you want to work for the college and what skills you could offer to If you meet our requirements, you will be invited in for an interview at the college, however if you do not hear anything within 21 days of applying, please take it that your application has been unsuccessful. 

Please note that in order to comply with the latest GDPR regulations, all data will be erased from our systems within 12 months if you are unsuccessful, or 6 years if you are successful, once you have left. Please see our privacy notice.

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