Leisure Centre Manager

Job Title: Leisure Centre Manager

Reporting To: Events Delivery Manager


Position Overview

The successful applicant will be responsible for the effective, efficient management and day-to-day operation of the Sports Centre. They will also contribute to the operation and deliver a sports and activity programme that maximises usage and generates income from the use of the facility, in line with the Fire Service College plans.

Principle Accountabilities / Responsibilities

  • Responsible for the sports centre budget, ensuring all costs are recognised & the revenue brought in supports the growth of centre & the college.
  • Be a lead to drive forward the Sales and Marketing of the centre to increase footfall, community engagement and membership numbers.
  • Manage GDPR compliance.
  • Ensure all customers & employees are able to use the centre with minimal risk to their welfare by following Health & Safety regulations.
  • Manage all customer service aspects of the centre, to include membership, feedback & complaints.
  • To maintain the service standard, setting an example for all employees to follow.
  • Ensure the centre is maintained, seeking support from the facilities team.
  • Maintain a fitness testing log for all instructors at the Fire Service College.

Required Role-Specific Competencies / Experience / Educational Qualifications

  • Be in possession or in the process of gaining an RLSS NPLQ qualification, ideally have a Level 2 gym instructor qualification, a recognised 3 day first aid at work qualification, a CIMSPA pool plant operator’s certificate.

Essential qualifications –

  • Leisure Management qualification Level 3 or above e.g. NPMQ
  • CIMSPA Pool Operators Certificate
  • 3 day First Aid at work RLSS
  • NPLQ or equivalent Sound
  • Knowledge of GDPR

Desirable qualifications -      

  • Level 2 gym instructor
  • Full Swimming Teacher
  • IOSH Managing Safety
  • They should be prepared to cover any duties that are required to ensure smooth operation of the centre and stay in extra time when required; this will be reimbursed as TOIL.

Person Specification

  • A professional attitude and appearance at all times.
  • Customer First Attitude.
  • Excellent written and oral communication skills; the ability to communicate effectively.
  • Ability to meet targets and strict deadlines.
  • Attention to detail, highly organised and efficient approach to tasks.
  • Competent in the use of Microsoft Office products.
  • A can-do attitude.

Management Responsibilities

Manage teams:

  • Recruit, induct, train and develop staff, identify and nurture talent in line with Capita procedures and systems linking in with Group HR and using Desktop, Managers Guide as necessary.
  • Work  with  team  members  to  ensure  that  they  feel  supported  and  engaged.    Ensure  that  staff understand the vision, values and strategic direction of the FSC and that staff are actively involved in the setting and achievement of business or team objectives.  Encourage innovation and cross functional working.

Manage performance:

  • Plan and manage resources to ensure business objectives are met in relevant business area.  Develop and deliver annual performance plans and KPIs in line with FSC strategic objectives.
  • Contribute to the longer term FSC strategic business planning by bringing forward commercially sound ideas and proposals.
  • Work with team members to engage and involve them to set team and personal objectives in line with business plan.  Provide effective performance feedback and recognition in line with Capita processes to ensure objectives are met.
  • Monitor and report on performance against KPIs and objectives.
  • Work with other Managers and teams across the business to deliver on cross functional projects and to ensure own team are engaged with colleagues across the business.

Manage finance and resources:

  • Plan resources, costs and overheads in line with budget, bringing forward proposals as necessary, bring forward proposals to reduce costs and/or increase revenue.
  • Manage and monitor budgets, take action to deal with any variances. Manage budget effectively and in line with Capita procedures and ensure value for money.

Manage health and safety:

  • Ensure safe working environment for staff and that regular risk assessments are carried out in line with Capita procedures.
  • Ensure staff are suitably trained in relevant Health and Safety within their role.

Management Competencies

  • People management, communication and interpersonal skills.
  • The ability to develop working relationships with a wide range of people.
  • Creativity, drive and enthusiasm and a ‘can do’ attitude.
  • Financial and commercial awareness.
  • Project planning, decision making and organisational skills.
  • Customer and client management skills.


If you feel that you meet all the above selection criteria, please can you email your CV and a short covering letter stating why you want to work for the college and what skills you could offer to blee@fireservicecollege.ac.uk. If you meet our requirements, you will be invited in for an interview at the college, however if you do not hear anything within 21 days of applying, please take it that your application has been unsuccessful.  

Please note that in order to comply with the latest GDPR regulations, all data will be erased from our systems within 12 months if you are unsuccessful, or 6 years if you are successful, once you have left. Please see our privacy notice.

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