Our Complaints Procedure

We value the opportunity to investigate any concerns you may have about any aspect of our service and are committed to handling all complaints fairly, thoroughly and promptly.

What to do:

Firstly, please inform your course tutor or College host who will aim to resolve your concern promptly.  If your tutor or usual contact is not available, our reception is open 24 hours and they will be happy to help in any way they can. Alternatively please email us at: complaints@fireservicecollege.ac.uk.  with full details of your complaint.    Please ensure that you provide us with full details of your complaint, your contact details and how you would like us to contact you.

 What we will do:

We will acknowledge your complaint within two working days of receipt and keep you informed of our investigation :

 -           Tell you what we have done in response to your complaint

 -           Where applicable, tell you what we will do next and how and when we will  inform you

 A copy of our Complaints Procedure is available upon request.