Shared Services Deputy Team Leader

Reporting To

Scheduling Team Leader

Position Overview

To plan and programme all Fire Service College resources to specific times and locations, in accordance with the relevant time tables and staff competencies, enabling the effective and efficient delivery of all College products and the optimum use of all resources.

To communicate with all internal and external business customers, where applicable, ensuring a consistently high standard of customer service with regards to all areas of delivery.

Principle Accountabilities / Responsibilities

  • Proactive in the planning and programming of all Fire Service College resources to specific times and locations, in accordance with the relevant time tables / event requirements and staff competencies, enabling the effective delivery of all College products.
  • Resource utilisation is to be maximised and customer satisfaction optimised
  • To plan and implement activities to meet directorate and organisational needs in line with College aims and delivery of the business plan, evaluating work plans and making recommendations for improvements to work
  • Proactive in seeking opportunities for the delivery of further business, advising and guiding on suitable date ranges
  • Respond to internal customers’ requirements to adapt where appropriate existing delivery plans
  • Provide internal resilience across the Shared Services team by providing a wide range of support service competencies
  • To provide support to the team leaders within Shared Services in undertaking their duties and responsibilities as Team Leaders, by effectively supporting the management and organisation of the Fire Service College

Required Role-Specific Competencies / Experience / Educational Qualifications

  • Possesses a high level of general IT literacy
  • Experience of planning and programming resources required to achieve specific outcomes
  • Provision of consistently high standards of Customer service
  • Experience of working in a constantly evolving work place environment

Person Specification

  • A professional attitude and appearance at all times.
  • Customer First Attitude.
  • Excellent written and oral communication skills; the ability to communicate effectively.
  • Ability to meet targets and strict deadlines.
  • Attention to detail, highly organised and efficient approach to tasks.
  • Competent in the use of Microsoft Office products.
  • A can-do attitude.

Applications should be emailed to:

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