Part-time receptionist

Reporting to

The Reception Team Leader in the first instance. Team reports to the Shared Services Manager

Role and Responsibilities

  • To work in the reception and wider customer services department on a shift basis.
  • To provide reception desk cover and will include greeting customers and visitors and processing the administration for their stay or visit.
  • The role is for 18.75 hours per week. The hours are varied but will include weekend working and Sunday evenings until 2300 hours.
  • Flexibility in shift working will be needed to match the resources available to the business demands of the College and so there may be an occasional need to cover additional shifts, paid at the same hourly rate up to 37.5 hours a week. Any additional hours above that will be paid at the standard overtime rate.

Principal Accountabilities

  • To be the first point of contact for delegates and visitors to the Fire Service College.
  • To promote the image of the College by offering a first class professional appearance and a welcoming attitude at all times.
  • To deal with arrivals to the College including preparation of visitor and delegate passes.
  • To handle telephone and face to face enquiries from delegates, College staff and any other stakeholders in a welcoming and professional manner.
  • To enter data onto College software to administer the arrival and departure procedures. This may include managing room moves and upgrades, following an agreed procedure, and processing catering requests (Requests for services) and the production of meal cards.
  • To complete paperwork, run reports, complete incident forms and various administration tasks in the reception area.
  • To deal with bookings for pool cars and meeting rooms and some smaller events, following agreed procedures.
  • To maintain ‘up to date’ lists of all key contact information.
  • To log and report maintenance issues and deal efficiently and promptly with any emergency issues.
  • To work alongside other key departments such as the Events and Delegate Support teams to ensure all guest stays for events and courses run smoothly.
  • To deal with any incidents or emergencies in a calm and capable manner and to remedy situations promptly, whenever possible. To handle complaints in a sympathetic and efficient manner and to report these to the Shared Services Manager and other relevant persons.
  • A variety of other tasks which may be required, from time to time, to support other activities in the College.

Person Specification

  • Working knowledge of Excel Office, Word Excel and Outlook.
  • IT literate.
  • Previous experience of working in a busy reception/customer facing area.
  • Polite, professional telephone and face to face manner.
  • Ability to prioritise workloads to meet daily demands of the College.
  • The ability to work alone, be self-motivating and use initiative and also to work as part of a team.

Salary

  • Hourly rate of £8.46 based upon full time equivalent of £16,500.00 pa
  • Averaging 18.75 hours per week, totalling 76 hours per week
  • Weekend and Bank holiday working are at standard rate of pay
  • Additional hours worked are paid at the same hourly rate up to 37.5 hours per week
  • Any additional hours worked beyond 37.5 will be paid at the FSC standard overtime rates

 

Applications should be emailed to: mruinoff@fireservicecollege.ac.uk

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